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Delivery

Delivery Charges

Mainland England & Wales

Value of order (ex VAT)Delivery charge (ex VAT)
Up to £99.99£15.00
£100.00 and overFree

Central Scotland

Value of order (ex VAT)Delivery charge (ex VAT)
Up to £149.99£15.00
£150.00 and overFree

Scottish Highlands

Value of order (ex VAT)Delivery charge (ex VAT)
Up to £164.99£30.00
£165.00 and overFree

Scottish Islands

We are sorry we cannot offer free delivery to Scottish Islands

Value of order (ex VAT)Delivery charge (ex VAT)
Any amount£53.50

Northern / Republic of Ireland

We are sorry we cannot offer free delivery to Northern / Republic of Ireland

Value of order (ex VAT)Delivery charge (ex VAT)
Any amount£43.50

Isle of Wight

We are sorry we cannot offer free delivery to Isle of Wight

Value of order (ex VAT)Delivery charge (ex VAT)
Any amount£25.00

Isle of Man

We are sorry we cannot offer free delivery to Isle of Man

Value of order (ex VAT)Delivery charge (ex VAT)
Any amount£71.50

Channel Islands / Scilly Isles

We are sorry we cannot offer free delivery to Channel Islands / Scilly Isles

Value of order (ex VAT)Delivery charge (ex VAT)
Any amount£73.50

Collection

Collection is free.

Delivery

Lead times for delivery are as follows:

Sheet products - 4 to 5 working days

Hardwood products - 7 to 8 working days

Please note the above lead times are an estimate only and delivery is dependant on stock at the time of ordering.

If you need your order urgently (before the times shown above) please contact us on 01274 873597 or Email us on:  sales@buywood.co.uk and we will do our best to help.

Delivery may be sooner than shown above but will be no more that 30 days after you have placed your order.

All goods are delivered to the address stated at the time of ordering. Our products are sent out in good faith and occasionally goods are misrouted, lost in transit or may be subject to delays beyond our control. If the contents of your parcel are for installation on site, we do not recommend you schedule any work or book any contractors until you have received and checked the goods. We cannot be held responsible or be liable for any losses, damages, charges, compensation or expenses as a result of any delay in delivery. Standard delivery is between 8.00am to 5.30pm Monday to Friday. Standard delivery includes our free delivery service. All orders are sent out on Standard delivery and should be delivered the next working day, providing the carriers do not have any delivery issues. Items sent out on Friday will be delivered the following Monday, unless a supplement has been paid for Saturday delivery, please telephone for a quote. If we do not have your item(s) in stock or our suppliers are out of stock there may be a delay of up to 30 days. Should this be the case we will contact you by the email address you provided at the time of ordering and advise you accordingly. If the delay is significant you will have the option of cancelling your order and any payments including any delivery charges (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), will be refunded. We will not refund the original delivery cost or the cost of us delivering the goods if you received free delivery. Refunds are made by the same method as the original payment was made.

The Timber Shop LLP sends all goods out in good faith. We would advise you to accept and check any deliveries received and contact us on 01274 873597 immediately if you believe there are any errors or omissions with the order and we will arrange to rectify this. If you refuse a delivery for any reason, we reserve the right not to dispatch any further goods until the refused delivery has been returned to us. We also reserve the right to charge for any further deliveries. Each query regarding deliveries will be assessed separately.

PayPal Payments & Delivery

If paying by PayPal it is the customers' responsibility to ensure that the address registered with PayPal is the correct address for the delivery of any orders. If the address held by PayPal is different you should contact us immediately to advise us of the correct delivery address. Please note that The Timber Shop LLP do not have access to PayPal accounts and are unable to amend any of the details. If we are not advised of the correct delivery address then The Timber Shop LLP reserves the right to charge for the re-delivery of any goods sent to the wrong address. The Timber Shop LLP will not be responsible or be held liable for compensation for any losses, damages, charges or expenses as a result of any delay of delivery or delivery to an incorrect address.

Delays

As with all deliveries, occasionally your parcel may be subject to delays beyond our control. If the contents of your parcel are for installation on site, we do not recommend you schedule any work until you have received the goods. We cannot be held responsible or be liable for any losses, damages, charges or expenses as a result of any delay of delivery.